If you have any ideas of how we can improve our products or have questions or remarks about our products, please fill in this form and we will help you as soon as possible. Company registered in England: 05692300. GreenWorks Tools currently have over 4,000 employees and more than 300 R&D engineers Worldwide. When you purchase from this site you will transact directly with Handy Distribution. Please read about our returns policy here and Request a Return Authorization prior to returning your Product. What types of payment do you accept? Avoid!!! For the best experience on our site, be sure to turn on Javascript in your browser. How do you ship orders/Can I choose which carrier you use? September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. January 4, 2010 Opening balance: OrderTree.com – Pending Transaction: ($30.00 in parts, $8.00 S & H, no sales tax) Ending balance: January 5, 2010 Opening balance: OrderTree.com – Actual Charge: ($30.00 in parts, $11.50 S & H, no sales tax) Ending balance: January 7, 2010 Opening balance: OrderTree.com Pending Transaction (preauthorization3) "falls off" Ending balance: In this example, on January 5th and 6th it looks like there are two charges from OrderTree.com on the account. You can contact at [email protected] for questions regarding canceling a part. 7. 7. Once the part arrives we will promptly ship it to you. If the part number/price changes we will note it on your invoice. Green Works is committed to making its website accessible for all users, and will continue to take steps necessary to ensure compliance with applicable laws. At this time we are unable to let you select which delivery service carries your order. Saturday/Sunday: Closed. Director of Marketing at Greenworks Tools Charlotte, North Carolina Area 500+ connections. Jennifer and her on-site team, provided excellent customer-service and laid a foundation with an on-going effort, that supported us throughout the entire process. Greenworks Replacement Spool Cover (For Select 24V and 40V Grass Trimmers) Greenworks Replacement Spool Cover (For Model 2101602) Greenworks 21" Replacement Blade (For Select 40V & 80V Mowers) Replacement Dual Line Spool (For Model 2101602CT) 40V Cordless Online Sales. All rights reserved. Orders for parts that are in stock generally ship within 24 hours (excluding weekends). For all other general inquiries, US and Canada customers please email [email protected]. … If you are not 100% satisfied with your Greenworks product, you may call us toll free at 1-888-909-6757 for assistance or to start the return process. Join to Connect. 5. Usually we are able to obtain these items & ship them to you within 10-15 business days. ©2020 Greenworks Tools All Rights Reserved. 8. Customer Service | Returns, Ordering & Products | Greenworks. They are an excellent business partner with a passion for design and creative approach, developing robust and cost-effective practices to meet and exceed our goals. 4. Can I cancel a Special Order item? I tried to order a motor control box from their website but after going through the whole long involved process found out that it was shipped from the US and freight would be $120 for a $25 part. 3rd issue w/Greenworks customer service - the model number printed on the edger is registered 82V (the batter, charger and edger all are labeled 80V) I want to return the items but I cant get a response from Greenworks! 2. I received my order & a part number/price has changed. Frequently bought together + + Total price: $283.98. We want you to be completely satisfied with your product and experience with Greenworks Tools. Please call at 855-349-6757 for more details. Mooresville, NC 28115. ! (Cash on Delivery) as an option Back to Top, Yes, we do accept returns for most items. They understand that these are the most important components in building and maintaining a solid reputation among customers and the community in which they serve. European and global customers please call +46 (0)101012500. greenworkstools.eu We want you to be completely satisfied with your product and experience with Greenworks Commercial. This can create a false impression of the balance, and can cause the customer to spend more than they actually have available in the account. US and Canada customers please email info@greenworkstools.com or call: 1-888-90-WORKS (888.909.6757) Monday – Friday: 9am – 5pm EST. Read more. Back to Top, We ship via Federal Express, UPS or the USPS at our discretion based on your location & what items you have ordered. 8 people found this helpful. JavaScript seems to be disabled in your browser. 1. 6. September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. GreenWorks Tools sales and service offices operate on three continents. Greenworks has the absolute worst customer service! 【Service】All Jialitt products come with 30 days free return, 12 months quality service and 24 hours' friendly customer service. The actual order charge will post to the debit card account. 1. GreenWorks Tools production is a vertically integrated and manufacturers it’s own components. Copyright © 2018 Ordertree / Greenworks. You should receive your order within 3-5 business days. For the best experience on our site, be sure to turn on Javascript in your browser. 500 S Main St #450. 12. To contact GREENWORKS Customer Care, call our help line: 1-888-90-WORKS (888.909.6757) Monday – Friday : 9am to 5pm EST. Saturday: Closed. Greenworks will not sell, trade or share your email address. Hours may fluctuate. When I enter my part number the page says it’s a "Special Order". For the best experience on our site, be sure to turn on Javascript in your browser. United States of America. Phone – 1-888-90-WORKS (1-888-909-6757) If Greenworks accepts a return under warranty, you can return the defective or damaged product only after you call our Customer Care team and receive a Return Authorization from Greenworks. Customer Support To contact GREENWORKS fill out the Contact Form. Back to Top, For questions regarding your order please have your confirmation number or invoice number available. Please use the Contact form below to reach us, or phone (401)-521-LAWN (5296).Current customers can also use our Customer Access Portal. When you place an order you will receive an order confirmation via e-mail. GREENWORKS HELPLINE (1-888-90WORKS): Warranty service is available by calling our toll-free helpline, at 1-888-909-6757 (1-888-90WORKS). Got a general question or comment about GreenWorks services? What brands does OrderTree carry parts for? Tell Us How We Can Help. Customer Support To contact GREENWORKS fill out the Contact Form. 4. 4.6 out of 5 stars 1,056. There are times, however, that manufacturers change a part number or price. Our customer service team will help you choose the right GREENWORKS product or help you with any issues you are having. Store Hours. Please allow up to 24-48 hrs for email response. What brands does OrderTree carry parts for? What’s going on? This powerful pressure washer helps eliminate headaches and hassles as … Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. If you need spare parts or have claims, please contact the dealer where you first purchased the product and they will be happy to assist you. How can I contact you/when are you available? Sent an email, no response. ©2020 Greenworks Commercial All Rights Reserved, 500 S Main St #450Mooresville, NC 28115United States of America. Back to Top, We accept Visa, Master Card, Discover & American Express cards. Read more about our new partnership with world-renowned arborist, Ken Palmer. ! Lawn Mowers. When should I expect to receive my order? 10. Read honest and unbiased product reviews from our users. Read page 4 of our customer reviews for more information on the Greenworks PRO 1800 PSI 1.2 GPM 60-Volt Cold Water Hybrid Electric Pressure Washer, Battery … Final deciding factor was that my brother-in-law has a suite of EGO products which I can now borrow and use with my EGO battery. Edit. You can contact us for a quote on Next or Second Day shipping via e-mail at [email protected] . Can I return an item? How can I contact you/when are you available? Back to Top, Some “Special Order” items can be cancelled. 40V 4.0Ah Battery; 40V Charger; 40V 20" Dual Blade Lawn Mower but there is a fatal flaw in the entire snow blower line. GreenWorks Email, Phone and 24-7 Customer Access Portal. The following explanation of banking terms and processes is meant to assist you in understanding the charges associated with your OrderTree.com purchase(s) in general terms. How do you ship orders/Can I choose which carrier you use? When should I expect to receive my order? How will I know if you received my order? You can reach us via e-mail at [email protected] We answer most e-mails within 24 hours of receipt. 4818 Yoma St, Washington DC 20037 Phone Number:(202) 333-3366. Please note in our terms & conditions that all prices are subject to change without notice. 3. 1 The shipping and handling charges for consumer orders are based on a sliding scale and determined by the dollar amount of the parts purchased: 2 OrderTree.com is required to charge sales tax in states where we have offices or warehouse facilities.These states are: 3 This is an example of what could happen with a pre-authorization hold. For the best experience on our site, be sure to turn on Javascript in your browser. 1-888-90-WORKS (888-909-6757) We are also proud to carry Oregon and Sure-Fit Aftermarket Parts for brand that we do not carry original equipment manufacturers parts for including John Deere, Honda, Stihl, Toro, Gravely & many more! What is Credit & Debit Card Authorization Hold? Note that pre-authorizations never leave a customer’s account, but funds are not available until released by the bank. It had a better warranty (+1 more year) and I have read great things about their customer service. This may result in overdraft or over limit fees from your financial institution. For warranty inquiries, technical questions or parts & service assistance, please contact your local Greenworks Commercial dealer… We will accept cancellations for items that we normally keep in inventory. Authorization hold (also card authorization, pre-authorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." She understands the industry very well, has a great eye for matching client expectations, and service is very professional. All of them have been updated, checked and activated immediately This typically occurs when we are getting in back ordered parts. If the item is something that we do not stock or is an item that one of manufacturer partners will not accept as a return than the item is not cancelable. However, the funds held by the pre-authorization hold are not available for other transactions. For specific information on how your account has been affected, you must contact your financial institution. We would ask that you include an address where there is a physical mailbox to help facilitate delivery of your order. ... R&D and Customer Service teams to deliver long term brand /product strategy Back to Top, A ‘Special Order” item is something that we are out of stock on at the time your order is placed. Add new energy to your garden with a cordless battery-powered lawn mower, string trimmer, … These items are shipped from and sold by different sellers. 11. Also the dual blades on the EGO reminded me of my awesome Honda gas mower. A pre-authorization hold for the amount of the parts, $15.00. Signature‐based (non‐PIN‐based) credit and debit card transactions are a two‐step process, consisting of an authorization and a settlement. String Trimmers … Our service comes with samples for properties under 4000 sq. 11. As a customer, you hire a lawncare company to take good care of your lawn so you don’t have to worry about it. JavaScript seems to be disabled in your browser. There may be a period of “overlap” where both the pre-authorization and the actual charge appear on the online activity for one to two days before the authorization hold "falls off". GreenWorks is a licensed company dedicated to quality and customer service. 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