This data is completely anonymous, containing simply a website name and unique user ID. Failing to provide easy access could mean that the visit is cancelled and rescheduled until parking can be provided. Contract fee will be charged on item basis. 7.4.6 Damage to non-standard accessories. For a wide range of Bagged including this Miele Complete C3 Score Black PowerLine Cylinder Vacuum Cleaner SGDF3SCORE, call into your local Harvey Norman store or shop online with Harvey Norman Ireland. The certificate of the vacuum cleaner CareBox will not cover costs for repairs where a fault is due to the following: 7.4.1 Improper installation, e.g. At Miele’s discretion, we may exclude specific models or promotions from the fixed price repair service. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for a further 3 years or 8 years depending upon the offer. If the appliance is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new appliance. 5.4.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: However arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; provided that this paragraph 5.4.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraph 5.4.1 or paragraph 5.4.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this paragraph 5.4.4. If you fail to comply with this obligation, we may have a right of action against you for compensation. A storage fee of $15.00 (AUD) per appliance per month will apply. After delivery, the customer is responsible for storing the product/s prior to any installation and is liable for any loss or damage which occurs during such storage. This service covers servicing and minor repairs, and we are not able to provide this service for appliances requiring major repairs: where we consider that your vacuum cleaner, countertop coffee machine or fashion master cannot reasonably be repaired, we will return the appliance to you and refund 50% of the cost of the service. 1.2.4 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us. 'Miele' means Miele Australia Pty Ltd. ACN 005 635 398 ABN 96 005 635 398 of 1 Gilbert Park Drive Knoxfield VIC 3180. 1.2 You can contact us about a product, a service or a repair on: 1.2.1 By telephoning our customer service team on 0330 160 6600 (local rates apply from mobiles and landlines, and will be included if your phone tariff offers inclusive calls to landlines) – this line is open from Mondays to Fridays 8:00 am to 6:00 pm and Saturdays from 9:00 am to 2:00 pm (excluding Bank Holidays). If the problem persists follow our simple claims process: 1. Where you have bought a tumble dryer and stacking kit which is compatible with your washing machine we can stack your tumble dryer on top of your washing machine. 5.4.3 This does not exclude or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or. The customer acknowledges that this re-stocking fee represents the costs incurred by Miele in accepting and re-stocking the returned product/s. A copy of the Privacy Charter is available from Miele or Miele may disclose personal information to its related companies and to organisations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers. Every product is put through its paces, ensuring that it’ll keep your food at its best, even after many years of use. It is your responsibility to be aware of your installation requirements, including length of hoses and access for any valves on the inlet pipes, and to inform us if any such requirement is likely to delay or impede installation. 3.7.5 When an appliance has a malfunction it can be a stressful time and bring uncertainty of the cost to repair the failure. Services 2.1 During the contract period, Miele agrees to bear all repair or spare parts replacement 9. Your rights to cancel the contract during the 14 day cancellation period under the Consumer Contracts Regulations 2013 are described in this Section 4. (ii) Refrigeration – replacement of any refrigerant gases. (b) We may contact you to say that we do not accept your order. Where you have made advance payment (unless you have pre‐paid in full) we will invoice you for the balance of the price of the services when we have completed them. 'Product/s' means the Miele products referred to in the order. This does not affect your statutory rights. 8.1.5 All products purchased from our outlet store come with the standard 2 year guarantee. For more information about our use of cookies or to change your settings, please click on "More Information", or please see our privacy policy and our cookie policy: More information, MIELE AUSTRALIA PTY LTDTERMS AND CONDITIONS OF SALE - ONLINEEFFECTIVE FROM JANUARY 2018. Within this period, Miele will remedy the damage provided that the product/s have not been installed. However, Miele Company Limited reserves the right to remove or to refuse to post any submission for any reason. 5.12 If Miele is unable to contact the customer after making reasonable attempts to arrange delivery, Miele may give the customer 30 days notice of termination of this agreement. You'll also be able to delete any cookies already on your computer, as well as blocking cookies from other websites. It is not intended to replace the contract below which you should read carefully. Customers are required to remove plinths and ensure access is available to the stopcock prior to the installation team arriving at the property. If requested by Miele, the purchase receipt and the certificate, which must show the name and address of the customer, are to be shown. Please refer to the AFG terms available at or by contacting Miele. (d) Our chosen carrier will attempt delivery to your chosen address; if there is no-one available they will leave a card with instructions on how to arrange another delivery date or how to collect locally. GOVERNING LAW13.1 This agreement is subject to the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of that State. Once steamed, immediately refresh in … A member of the outlet team will be very pleased to assist you during your visit, however we ask that you observe the following guidelines as the outlet is in a warehouse environment: 8.5.1 No animals are permitted on the premises, except assistance dogs. 7.4.2 Improper use and operation, such as the use of wrong dust bag and filter, damage caused by spare parts from other manufacturers, or damage caused by the intake of fluids, construction dust or toner. You must pay us interest together with any overdue amount. 6.3.1 From time to time, for certain products bought during limited periods, we may offer 5 or 10 year warranties instead of the standard 2 year Guarantees free of charge. It is also a good idea to check the Miele user manual. 6.4.7 Are offered as an extra benefit and do not affect your statutory rights relating to the quality of any purchase or the way it was described. This agreement and these terms relate to Miele’s Premium Domestic product/s range and exclude Miele’s Professional and Professional for the Home range. My warranty provider won’t honour the warranty, what can I do? These products are brand new A Grade stock, sold at a clearance price. 1.2 The contract is non-transferable. 2.8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. This Miele warranty will not apply if the product/s is rendered faulty by a factor other than a defect in materials and workmanship. any difference between the price of the product/s being returned and the replacement product/s selected. 7.1 Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty, this warranty is the sole warranty offered by Miele to you. It is also a good idea to check the Miele user manual. We take all reasonable care to ensure that the prices advised to you are correct. i. fails to accept delivery of the product/s, orii. We will put your new appliance in place including plugging it in and for freestanding washing machines and dishwashers we will connect to water supply and waste. 6.7.2 We will only bear repair costs carried out by our network of service technicians or an authorised agent. Notwithstanding this, Miele will provide the customer with 14 days’ notice from delivery to instruct Miele of any damage to the product/s. 3. In the event that the customer is not present to accept delivery at the nominated delivery time, the customer will be liable to pay Miele a fee to have the product/s re-delivered at a new delivery time/date, as arranged by Miele and the customer. We will deliver the appliance and take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself. If you opt for our installation service, we will put your new appliance in place including plugging it in and for freestanding washing machines and dishwashers we will connect to water supply and waste. When submitting images, please follow these guidelines: When submitting videos, please follow these guidelines: Make sure your video is related to the product. 3.2.2 You may only order service visits or repairs for non‐business reasons. where applicable, six months following the practical completion of any development. (g) If, in our opinion, the appliance is beyond repair, due to its age, type of fault or spare parts are no longer available, we will offer you a replacement appliance through the Miele Retail Team and contribute the cost of the fixed price repair to the new purchase. (b) Deliveries of vacuum cleaners can be made to England, Scotland and Wales. Page 8 The manufacturer's warranty will be invalidated if the appliance is not repaired by a Miele approved service technician. This must be requested and paid at the time of purchase to ensure we are able to set a suitable installation date. If you are not satisfied with any of the services provided or the way in which discretion has been exercised, you can ask for your case to be reviewed by Domestic & General and a final decision will be made on behalf of the Managing Director. A full refund will only be given where no claim has been made under the warranty. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for a further 3 years or 8 years depending upon the offer. The fixed price repair brings peace of mind, with a one off payment, covering the total cost to get your machine back up and running. 1.2 This agreement and these terms relate to Miele’s Premium Domestic product/s range and exclude Miele’s Professional and Professional for the Home range. fails to accept delivery of the product/s by Miele within 30 days of being notified by Miele that they are ready for delivery; Miele may give the customer 5 business days notice of termination of this agreement. If the exact same fault occurs within this period, we will fix it free of charge as long as the machine has been correctly maintained and has not been misused. Provide and make available the warranty card or a copy of the purchase receipt to show that the warranty applies to the product at the date of the claim. 3.7.7 If not purchased at the latest, 24 hours before the visit, you will be charged the current standard callout charge (as stated on our website - plus parts and additional labour. 6.3.5 If you have applied for this warranty online, you will be covered by this warranty once you have received the ‘claim approval’ email approving your claim. 6.3.6 Extended warranties are provided by Domestic & General although only Miele Technicians will carry out repairs to appliances. In the unlikely event that you believe your new appliance to be faulty, please call 0330 160 6600. is proud to offer our customers extra insurance again SERVICE & SPARE PARTS10.1 While Miele will use reasonable commercial endeavours to have all necessary spare parts available for the purpose of repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele.10.2 Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. Miele domestic products are subjected to rigorous testing and assessment as to their quality and fitness. Your product may vary slightly from those images. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. Place for the contents of your key rights Pty Ltd uses cookies ( third-party! 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