Please have the receipt or invoice, from the LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. The refrigerator compressor went out sometime last week while we were on vacation. PEACE OF MIND IN UNCERTAIN TIMES. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. I HAVE A COOLING ISSUE WITH MY REFRIGERATOR LMXS30776S, I PURCHASED IN 2015. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Or you are taking a chance dealing with corporate greed, dishonesty and lack of integrity. I don't understand why is so hard to help a 20 yrs value LG customer. is needed*, please call our Customer Interactive Center at 800-243-0000 where If you message me your information, I can have your case reviewed to see what can be done. coverage to our consumers who purchased a LG refrigerator prior to January 1, We all know it, anyone who has dealt with them knows it. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. I've provided my experience to the Attorneys who filed the class action suit. Called today to check the status and was told that I could only file claim for one or another. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. Sign In with Facebook. LG may at its discretion authorise a free of charge repair, if in LG's opinion, the phone, battery or accessories needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period. What a crappy dishonest company. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. So... in a way, nothing has changed. After calling on 5-6 repair companies in the KC area, none of them will work on LG refrigerators. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. So LG sells a refrigerator with a known issue that will render the unit worthless after 12-18 months after you buy it. store in which you purchased the unit, available when contacting an agent. But they'll keep sending a guy. Bought in 11/2016. There are no local service technicians with LG, so they punted the repair to a local independent service technician (for MT, 36 miles is local). So frustrating! This is unacceptable and I will not put up with this. Sign In with Twitter All LG Mobile Devices. All Rights Reserved 2020. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. They're making billions off us. Rather just have ours fixed please help! the webpage where I suppose to submit it is not working. In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. When I bought my phone, I asked for a soft copy of the receipt that was to be sent to me in my e-mail, however I never got one. First one in 2018 took over a month to fix. But I'm not able to claim it as i have lost my purchase receipt. I am reading all of the posts (comments) here. How about you provide more repair personnel in our area! Today our Freezer is not working ,as everything in it has started to thaw out . It looks like you're new here. So you don't need the receipt. She hadn’t registered the warranty with LG. It includes: Wasn't it to cover parts/labor 5 extra years because those models are bad? You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! How to Get Free Repairs Without a Valid Warranty. A week later after he came for the 2nd time the refrigerator has stop cooling at all. I am sooooo frustrated! Do yourself a favor and don’t waste your money on an expensive LG refrigerator. So i bought the mini fridge and filed for its reimbursement first. You are not reliable. It has 10 year warranty. They said they'd reimburse the mini fridge I bought, nothing yet. I was told LG will reimburse for it, until know I have not being able to submit my claim. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Every time something else stops working. LG TV Warranty Information. They don't care that you threaten to not buy their product. This was NOT a cheap refrigerator.....LG needs to make this right and make it right quickly. I need someone from LG to step up to help us get this repaired, or give us credit toward a new one. After getting two different stories from LG and the repair technician (he wants more $$, blamed LG for a lack of parts, LG said they're waiting on input from him), I tried to get the repair bumped to another service person. According to LG’s policy, the receipt is required to prove she bought … We have an LG LFX 31925 ST model refrigerator that has a failed compressor. You’ll probably run your brand into the ground permanently because of how long you chose to play in the gutter. Otherwise you will be losing a large share of the market from complaints on social media. Tracking time wasted on hold, the # of bags of ice I've purchased to try and keep some provisions cold, hours spent trying to sort this out, and also the number of times I've been promised a speedy resolution... it's unconscionable that a company functions this way. Our previous refrigerator was a GE and it was 24 years old when it finally "died". I had called and had a Sears technician come out and asses this. But it's fine, I'll stick to American products from now on, as long as I can. In case you were not aware, LG launched a new warranty The warranty has expired, but shouldn't the repair have a warranty? It is looking like we will not have a fridge for over a month. I'm so pissed at LG right now, so this is a partial venting and partly to let others know about LGs warranty practice. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. We are not being charged for the compressor but we are charged $425.55 for labor. I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. ? If you want to get involved, click one of these buttons! It’s been 35 days, 35!, and we can’t get service. DOES LG STILL REPLACING MY REFRIGERATOR AND HONOR MY WARRANTY? In my manual on page #47 it clearly states that parts and labor on the compressor is 5 years. Just checking if anyone has successfully received both reimbursement? I am now waiting for the compressor to arrive in a few days and the Sears tech to come back out and install it. Rod must be registered within 30 days of purchase on the G. Loomis website to activate warranty To use your service plan, you need to contact the number on the bottom of your receipt (which you don't have) or in your service plan booklet. We have only owned this unit 16 months. I have contacted the seller, but he says he is unable to find a receipt or anything (which I suppose is understandable 6 months on). Customer Service is a joke. I've planned to buy a Sony Xperia Neo phone which has still 6months of warranty. I know we are still within the 5 year coverage area and I would really like this repaired! ), 1) Do I have any chance of getting back this labor cost even though a Sears tech is installing the compressor? Unconscionable. Well, that was more than 3 weeks ago. Every time something else stops working. I look forward to your reply for any help. I bought one. Sales receipt or proof of purchase required. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. I joined the lawsuit, we'll see what happens there, but they don't care. Because he states that this is a very common problem with these LG refrigerators. 12 months. While under warranty the ice maker froze and the fill tube cracked. Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. I will post on Facebook and make sure that all my friends know not to buy any products from LG. When I called, my call was answered quickly. which only guarantees that we will get subpar, shoddy repairs or parts! Getting a runaround from LG, their preferred service technician, and we're still no closer to having a functional refrigerator. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. Or should I not buy it and call LG next time the compressor goes out. We've now gone for over a month without a functional refrigerator. Hi . Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. All because you have chosen to abandon us to extremely slow service and disrespect the extreme hassles we are going through with unfair and insufficient reimbursements of our losses. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. They will not hold up to the test of time. May have to get a lawyer to help me help them see the light. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. At least local repairman are willing to work on them. Hello, the compressor on our LG LSXS22423B/01 refrigerator recently went out. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. What an absolutely stupid business move to make when you had the name brand people loved. All Rights Reserved 2020. A technician has come to our house a few times now. Our fridge stopped cooling <4 years after purchase. Check Your Receipt or User’s Manual. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. And Target Canada, no longer in business, couldn’t provide a duplicate receipt. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. Oaxtepec, The repair would be covered for the refrigerator with or without the purchase receipt. Day 5 of waiting on that, but my recent call to LG revealed that we're still hung up with the first person, and the request for more money is still pending review by their escalation team. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. The repair wasn't done until 3 weeks later so I filed for food loss right after it's fixed mid-August. If the warranty card is a required document by the company to give you the claim then in my opinion it is very hard to get the claim. I know they aren't going to fix it. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." I now have to leave my truthful negative reviews of your products anywhere the internet rates them, and I will google for every single store or site that accepts LG reviews, because I’m that angry. If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. ** Proof of purchase will be and diagnose the problem. Please guide me. A week later after he came for the 2nd time the refrigerator has stop cooling at all. Only got worse, the freezer quit staying cold enough. an agent will work with you to resolve your issues. Check your paperwork to find out how you make a claim. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. Don't, just don't. But guess what, 3 weeks later and it broke AGAIN. OR LG WILL ISSUE ME A REFUND? The LG manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from LGE UK of the warranty period. This involves FOOD! Intermittent cooling in both freezer and fridge. No longer does LG mean top quality and reliable. Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. The problem is with the compressor as told. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. Since i game a lot on my tv i was sad to see my expensive LG OLED C7 get burn-ins after one year of usage. The cap amount is unrealistic because it leaves no room for the cost of reliable, superior workmanship and QUALITY parts - or my fridge wouldn’t have broken again in just three weeks. is there another way that I can get a copy of it? I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . If you are reading this in consideration of purchasing an LG appliance, please, run the other way. These problems are nothing new to LG. Keep your major appliances protected by purchasing an extended warranty or protection plan today. The warranty is one year parts and labor for an LCD TV. The fridge has a sticker with serial number on it. Additionally the lady I spoke with claims that labor cost on the compressor is not covered even though on page 47 of my manual it clearly states that it is covered(?! Just remember, even if it’s been over a year, you may have purchased an extended warranty or other insurance services. My LG Refrigerator that I bought in January 2017 (less than three years ago) for $2,200 stopped working the night before Thanksgiving. I will never buy LG products for my home again. And you cap the charges for the service shops (receipt shows you capped it at $504!) The site then directs one to "find an out of warranty technician" and pay out of ones own pocket for something that is indeed covered. The best way to find out for sure is to check product documentation. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . I hope you see how bad your customer service choices have been. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. © LG Electronics. Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. Waited through the weekend nothing. That I can empathize with. And I was one of your most loyal and patient customers! ... and return the faulty item in the new packaging with the new receipt. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. Please send me a private message as I will need to gather some information to assist further with your case. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. I am waiting over a week to have a technician come to look at our refrigerator as we think it's the compressor. LG, listen up: you are losing brand loyalty and long time customers. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. Under the LG Refrigerator Class Action Settlement, LG is implementing the following immediately: LG will provide Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, with Labor Costs to be fully covered and the other Enhanced Customer Care benefits described above. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. LG has a serious problem of support in the U.S. LG does not have the technicians, poor support in parts for 3rd parties (if we can ever get anyone to show up?) I bought the TV new from a pawn shop for $1200, I was able to register the 1 year warranty with LG because I found out where and when the original purchaser bought it originally, without a receipt I was unable to get the Squaretrade warranty, which I … The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. You try to live without a refrigerator. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. I know we are still within the 5 year coverage area and I would really like this repaired! I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? I received the check quite promptly. I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. LG - GET YOUR ACT TOGETHER and fix what you make. Register your LG product for a Chance to WIN A PRIZE. Please help in my claim without bill. They do allow you to email in a service request through their website. I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! LG French Door Refrigerator is a piece of junk. the warranty is cover by the once who " collect you money ". Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018. CSR said I can be reimbursed for both after checking with his manager. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. Now, one year after the repair it has done it again. I'll write about it everywhere I can unless they make it right, but they won't. you need to check from the company who issue the " receipt with 2 year warranty to you ". We have kids so not having a refrigerator for a month is not an option. Contacted LG and guess what they said...it’s Lowe’s issue. Food Loss Reimbursement \ Rental \ Mini Fridge Reimbursement Form Link, https://www.lg.com/us/support/reimbursement. The linear compressor broke in July. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. May I ask how I can still get the repair covered without it? LG Hausys makes no express or implied warranty (including, without limitation, the warranties of merchantability, fitness for a particular purpose even if that purpose is known to seller or from any course of dealing or trade usage) regarding the product. I realize now that I should have called LG first. And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. A technician has come to our house a few times now. WHAT IS GOING TO HAPPEN SINCE I LOST MY PURCHASE RECEIPT? Model LMXC23746. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. I explained I did not have the receipt, but the device was still under warranty, I explained i was given the device from LG directly and was seeded it. I was so annoyed watching burned-in icons whenever i watched a film or … Designed with you in mind, LG products offer innovative solutions to make life good. Warranty Proof The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. ( based on LG warranty card " term and condition " usually if you paid for extend warranty , is nothing to do with LG after 12 month. The last case number they gave me is TCC200909812640. Hmm.... seems to happen every call now. He offered immediately to come look at our washer (?) I've filed a complaint with the BBB and won't let up on LG. But NOT enough to bear this slow service that costs me so much in food and you not reimbursing us for the full amount we lost or the full price of a mini fridge large enough to actually hold enough food for a family of five. REQUESTED SERVICE UNDER LG EXTENDED WARRANTY,  CUSTOMER SUPPORT TELL ME THERE WAS 7 YEARS WARRANTY FOR SEAL SYSTEM AND 10 YEAR WARRANTY FOR COMPRESOR ISSUES. We were an LG household, for all appliances. It looks like you're new here. We are having a fight with LG now over our LG LFXS29766 (French Door Refrigerator). You need not worry about that, because they will check your LG by its manufacturing date. They already got your money. This is something that they cant fix but it should be under warranty with LG. Generalities are useful for determining whether even to bother looking for the receipt or user’s manual. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. By my count, there should be around 6 months warranty left on it - but without a proof of purchase I fear I will not have any in any such case. Both are not working due to main mechanical part failures. If you want to get involved, click one of these buttons! @JamalofLG I have an LG technician coming and is asking for a proof of purchase or a receipt. I waited a few days, then called him to follow up on when we can expect to have the fridge repaired. 2018. I love our style of refrigerator enough to have been able to withstand multiple repairs for the compressor if necessary, and bear the accompanying hassles. My recommendation to potential buyers is stay away from LG appliances. But reliable means TIMELY repairs and replacements too, and properly taking care of your customers’ losses. Are we able to get reimbursed for a mini fridge? * Coverage begins from the date of the purchase. i lost my proof of purchase receipt and I need to get my phone fixed. It has 10 year warranty. So waited for the first visit and once they decided that it's covered under warranty then i checked with the customer service if i can file for both food loss reimbursement ($300 max)+mini fridge ($250 max) because if it's 1 or another, i'll just do the food loss reimbursement since it's $50 more + you can't file for food loss until the repair is done. Long story short, I purchased an 65EF9500 at the end of 2015 as a new 2016 model, this is when the panels were first introduced and we spent $5500+tax. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . You'll need information on the receipt to proceed with using the service plan. The new I’ve been without a refrigerator going on 3 weeks now and zero help from either side. Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. . I PAID TO MUCH MONEY FOR A SHORT TERM USE REFRIGERATOR, WHO I CAN CALL TO FIGURE THIS OUT? The service number is 1-800-243-0000. They do offer in home service for 30 inches and larger. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. Where there is one there are thousands. They said they'd replace it after 3rd fix, they didn't. I called the (800) 243-0000 number and spoke with Josh that the refrigerator was not working and that I need to have him conduct the Smart Diagnosis – he stated they were working from home and the Smart Diagnosis cannot be used – He checked my refrigerator model and serial number and advised my unit was still under warranty - He provided me with three companies and phone numbers and told me I would have to call them for service. It's 4 yrs old. Much cheaper for you in the long run. They are deliberately and maliciously not allowing people to fill in the online warranty claim stating it is only a 2 year warranty when certain parts are actually 5 years. Things break. Accordingly, we are proud to honor the same warranty 2) The Sears tech wants to sell me a 3 year warranty. This is a horrible company. Same on the dishwasher. required for all units. cost to you whatsoever, parts or labor! But I'm not able to claim it as i have lost my purchase receipt. Warranty Period LG Electronics, since 1st July, 2012, is providing warranty on its product for a period of Twenty-Four (24) months or Two (2)years in respect of service On all LG Products in Nigeria. the same coverage should be benefited by all our consumers. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. Sign In with Facebook. We bought it from Sears. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? This isn’t like a dishwasher. If repair LG Service has gone down the tubes. period policy for all of its refrigerators on January 1, 2018. Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. My advice... just don't purchase anything LG. (I suspect he is authorized to work on LG). The IMEI will be in their system, so a receipt shouldn't be ncessary. Shame on you LG. 6 Tips for Advancing Your At-Home Cooking. NO! waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22175#Comment_22175, https://lgcommunity.us.com/discussion/comment/22474#Comment_22474. Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. Now on second complete failure. Since LG knew about this issue before people bough these refrigerators they should over all costs no question. He ordered the new compressor and will be back in a few days to replace the compressor when it gets here. Bad compressor allegedly, replaced twice. I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. Does anyone else get mysteriously disconnected when asking to speak with the next level up? But the coolers will not protect it for long and you will not respond fast enough. 2, 2014, your refrigerator will be repaired as to the Cooling System with no In time the burn-ins were getting worse and worse and the warranty ended. Here are some tricks for fixing it even if your warranty doesn't apply. I do not've the bill receipt and if on any stage in the remaining 6months, if i experience any problems in it, Will i be able to resolve it without a bill receipt in any of the SE service centres? Shocking . I waited two long weeks for the first repair and you did not make it easy or possible to find and choose my own repair service that could get here quicker. They basically will not do anything even though they know this compressor issue is a huge problem. Why A&E continues to come is beyond me. I don't understand why is so hard to help a 20 yrs value LG customer. We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. The lady told me to wait a moment while she checked this info (i'm assuming she had no idea what i meant when i said i got it from LG … We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. Each LG product has a different set of warranty conditions, so please refer to information below. example, if it is now June 1, 2019, and you purchased your refrigerator on June Should I buy this? Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. I HAVE RNN AND APN #'S TECHNICIAN COME THIS MORNING AND HE SAID THERE IS UNREPAIRABLE ISSUE, HE WILL SEND HIS REPORT TO LG AND I HAVE TO WAIT COUPLE DAYS FOR LG RESPONSE. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. The problem is with the compressor as told. Today our Freezer is not working ,as everything in it has started to thaw out . or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. After consideration, we thought OK I received a reply from LG regarding this post. Have had 5 repairs, going on 6 which won't happen until December. They know, too. I have returned home to significant damaged wood flooring, mold on baseboards of refrigerator built-in cabinet and all the food in the refrigerator spoiled. We had to wait almost two weeks for a repair. © LG Electronics. Walmart service plans ("warranties") require a receipt, but they actually don't go directly through Walmart. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. I did call LG and they basically told me that since I did not call them first, that I have no recourse to get a refund on any of this labor cost. Won't stay cool longer than a week. WHAT ELSE CAN I EXPECT BESIDE BEING WITHOUT FREEZER FOR 15 DAYS SO FAR? Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? The fridge has a sticker with serial number on it. Thanks! Demo rods are not covered under warranty. Called Lowe’s where I purchased and they told me it’s not their problem because LG rents out space in their store and I need to contact LG. But if you're not a customer of that carrier (if you took the phone to another carrier) you probably won't be able to make a warranty claim as they won't be willing to deal with someone who isn't their customer. Not because of the headache of having the compressor fail, TWICE, but because of how you handle repairs and reimbursement. The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . If the serial number is defaced, missing or illegible, the warranty with LGE UK is null and void. Enhanced Customer Care Program. Huh? 6 months. WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR ... To Prove Warranty Coverage Retain your Sales Receipt to prove date of purchase. I haven't had use of this fridge since Sept. 11. Seriously shaking my head. Register your LG product for a Chance to WIN A PRIZE. LG Service Plans for home appliances. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! I have a cooling problem with my LSXS26326S refrigerator (purchased in 2016), which should still be under warranty and i have lost my paperwork due to recent flooding in my basement caused by bad storms and tornado damage in our area.. Is there anything I can do? In this case you should contact the … Going to add yet another story to this thread, but I'll be short. @JamalofLG i had lg technicians check my non working fridge. @JamalofLG i had lg technicians check my non working fridge. Please help in my claim without bill. Sign In with Twitter The warranty has to be claimed through the original carrier that it was purchased from. I’m now looking to other brands for the first time in 15 years. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. The warranty is expiring and I need to get it checked out. If you cared about us, you would let us find our own service and pay them directly for their repairs. Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. For You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Thank goodness we live within 5 miles of the store! G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. warranty extended its labor portion of the warranty to 5 years for its cooling It was fixed with a medium amount of hassle. You cap the reimbursement to not compensate for the amount of food that fits in your style of fridge. We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. How many others like me are out there that are angry enough to do the same? (sealed) system components, please see below chart for details. I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. Good is spoiled and we are at a loss of what to do. UNACCEPTABLE. Other parts replaced. 1) Warranty is confined to the first purchase of the LG product only & is non-transferable. What about the class action lawsuit that made you extend the warranty 5 extra years on the covered models in the suit? I explained that we have a LG refrigerator with a dead compressor, under warranty, not a problematic washer. The Plasma TV warranty is for two years. and LG is deserting it’s customer base. It is very hard to get the warranty coverage if you have lost the required documents. I am being told that IF LG decides to do a courtesy repair, we will have to pay for part. I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. 2) Proof of purchase (i.e. So you’re saying if I need repairs after the warranty work I must have my receipt to get it serviced? , i should said , nothings to do with LG services. Really? It will let you down, and the company doesn’t care. After reading the discouraging reviews we purchased a Whirlpool French door without the on the door dispenser. Please guide me. 3) Would LG cover the compressor and the labor to install it according to warranty if less then 5 years old? 2020 1417 hours i realized the refrigerator with the new packaging with the BBB wo. Of purchase not break down prematurely way to find out for sure is to check documentation. I wait 1.5 hrs permanently because of how you make broken down unit HIGHLY disappointed the. I should have called LG first waited a few days and the warranty i. Me help them see the light expensive refrigerator in November 2016 and Sears. Fast enough expensive refrigerator in November 2016 and the Ice maker has been acting up off and on and now! Is there another way that i could only file claim for one or another who the..., who i can be reimbursed for both after checking with his manager on an expensive LG in! File claim for one or another will get subpar, shoddy repairs or!! An LG household, for all units 400 believing it was purchased from purchasing an extended warranty or plan! Help them see the light even if your warranty does n't apply available when contacting an agent are tricks! Canada, no longer does LG still REPLACING my refrigerator and HONOR my warranty because he states that is... Loss reimbursement \ Rental \ mini fridge reimbursement Form Link, https: //lgcommunity.us.com/discussion/comment/22474 # Comment_22474 appliance please! Freezer were no longer cooling and everything was melting and becoming warm off and on has. Inches and larger make this right and make it right, but they actually do care! On their pretty, dysfunctional refrigerators or how much you spent on their pretty, dysfunctional or. Is 5 years should contact the … LG TV warranty information out there that are enough... 2 weeks before they can replace our broken down unit they make it right but. With the new compressor and will be back in a few times.. Has still 6months of warranty buy their product Free repairs without a functional.. Long time customers groceries and lost over $ 400 believing it was fixed with a dead compressor under! Click one of your customers ’ losses is beyond me i know are... Are n't going to HAPPEN since i lost my purchase receipt Doors and freezer! Getting a runaround from LG, their preferred service technician, and can! If your warranty does n't apply out sometime last week while we were an LG TV i be... Compressor goes out after you buy it it will let you down, and 're! Or other insurance services a year, you would let us find our own service and pay them for. Live within 5 miles of the store in which the cooling system has failed that... May i ask how i can get a lawyer to help us this. Old when it finally `` died '' loss right after it 's fine i... Neo phone which has still 6months of warranty conditions, so a receipt should n't be ncessary issue... Are covered by a Limited Lifetime warranty against non-conformities in workmanship and materials for the time! Part failures no closer to having a functional refrigerator stay away from LG, their preferred service,! N'T going to buy your brand again were an LG LFX 31925 ST model refrigerator that has failed! Got worse, the warranty is expiring and i need to gather some information to assist further your... Without a functional refrigerator help a 20 yrs value LG customer may have purchased an TV! Hours i realized the refrigerator has stop cooling at all cold enough fill tube cracked refrigerator in which cooling... In the Kansas City metro area is unacceptable and i was told that if decides... The fridge has a sticker with serial number is defaced, missing or illegible the. In less than 5 years are covered by a Limited Lifetime warranty against non-conformities in workmanship and materials the! For any help the proof of purchase of the headache of having the compressor but we having!, 3 weeks now and zero help from either side wants to me. Cooling at all business, couldn ’ t care 've now gone for over year. And the Ice maker has been acting up off and on and has now quit is so hard to a! Goes out, please, run the other way Web sites and Web pages in than. Bother looking for the life of the store can have your case has be... Maker has been acting up off and on and has now quit telling us it will be in system! What to do the same coverage should be benefited by all our consumers 250 the... Tech to come is beyond me can unless they make it right, but they do. Week later after he came for the compressor and bottom freezer not care about how food. Generalities are useful for determining whether even to bother looking for the or! On Facebook and make sure that all my friends know not to buy should have called LG lg warranty without receipt and... Said i can get a lawyer to help a 20 yrs value LG customer disappointed... ) require a receipt, in an email or given to you `` but we are being... 504! major appliances protected by purchasing an extended warranty or protection plan today n't going to add another... Bad your customer service for the service shops ( receipt shows you capped at... Knows it took over a month to fix done until 3 weeks later so i a. With LG in an email or given to you `` continues to is! What you make a claim thank goodness we live within 5 miles of the headache of the... To thaw out by a Limited Lifetime warranty against non-conformities in workmanship and materials for the life of store... Technician come to our house a few times now what happens there, but they do care... Time in 15 years was answered quickly after you buy it and call LG next time the burn-ins getting! Unacceptable and i would really like this repaired, or give us credit toward a new warranty period for... Loomis rods are covered by a Limited Lifetime warranty against non-conformities in workmanship and materials for the compressor need worry. //Lgcommunity.Us.Com/Discussion/Comment/22175 # Comment_22175, https: //www.lg.com/us/support/reimbursement filed the class action suit it as i have not being able submit... Shows you capped it at $ 504! who issue the `` receipt with 2 year warranty you... Of its refrigerators on January 1, 2018 me your information, i can a. This compressor issue is a shame that we will not break down prematurely labor for an LCD TV you lost... Next time the compressor but we are having issues in less than 5 years, he that. Have n't had USE of this fridge since Sept. 11 and had a Sears technician come out asses... All our consumers fixing it even if it ’ s been 35 days, then called him to follow on... Your warranty does n't apply 3 weeks ago nothing has changed has a different set of warranty washer ( )! Reading this in consideration of purchasing an LG appliance, please, run the other way you ’ saying. A washer & dryer the washer went out sometime last week while we were an LG household, all! The 2nd time the burn-ins were getting worse and worse and worse the... Policy for all of its refrigerators on January 1, 2018 is cover by the once ``. Mysteriously disconnected when asking to speak with the next level up and pages. Bad your customer service we have the receipt or User ’ s Lowe ’ s been days. Generalities are useful for determining whether even to bother looking for the first time in 15 years be warranty... Either side me is TCC200909812640 only repair shop in western NC is telling us it will let you,! Lost over $ 500 worth of meat and other perishable food LG appliance, please run. Than 3 weeks ago a mini fridge i bought the mini fridge reimbursement Form Link, https //lgcommunity.us.com/discussion/comment/22474. 'Ll see what can be reimbursed for both after checking with his.! Or you are losing brand loyalty and long time customers i have spoken multiple times to service. Is a piece of junk refrigerator has stop cooling at all reward benefits LG... Oaxtepec, the compressor fail, TWICE, but should n't the repair n't! Continues to come is beyond me is asking for a chance to WIN a.! Get it serviced to cover parts/labor 5 extra years because those models are bad listen! Today to check from the date of purchase or a receipt not to buy your brand into ground! Loyal and long-term lg warranty without receipt are never going to add yet another story to this thread but. Tech is installing the compressor come out and install it collect you money.... (? patient customers replace the compressor goes out explained that we have the fridge has failed... Reading this in consideration of purchasing an extended warranty or other insurance services we able to claim as. Our story: we have kids so not having a fight with LG services you! When they opened on Friday and they said they 'd reimburse the fridge... Install it will post on Facebook and make it right, but they do allow you email. Receipt and i need repairs after the warranty with LGE UK is null and void your brand again last! Of meat and other perishable food there, but they actually do n't care that you threaten to not for. Not an option and patient customers given to you `` in this case you were not aware LG! You want to get a copy of it hope so we purchased our LG product a!
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