Salesforce is a CRM platform and series of apps. Communities for employees. You can create specific recommendations and target specific customers/users on top of this. Again, you can create custom pages, access knowledge articles and more with access to all the information needed 24 hours a day. This results in building definitive and accurate dashboards. This, unfortunately, was leading to customer frustration. You can create specific recommendations and target specific customers/users on top of this. Not only is creating a knowledge hub great for sharing knowledge articles with customers, but it also allows them to access information on their own time - 24/7. It helps in giving users rich branded experience. As we said in our last blog post, you can create Partner portals in the Community cloud. As Salesforce says: “Help your customers help themselves”. Community Cloud is an excellent tool for upselling. We touched briefly on these use cases in our last post ‘What is Community Cloud’ blog post and will dive deeper into the details today. Topics in Community Cloud. not only will it stop the 1000+ cases created due to bounce back but it will also ensure that when there is a reply-all or a reply to a forwarded email that it ties back to the same case instead of creating new cases. 77-80 Amiens St, Her friendly neighborhood Salesforce admin, D’Angelo. Overall from A to Z, their business runs more smoothly with Salesforce Community Cloud. Salesforce Product: Community Cloud. You can track cases per user and … Dublin 1, Passionate customers become known as ‘experts’ in the community. Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. Create a community. The sharing capabilities with Community Cloud are truly impressive, convenient and productive. Collaborating and communicating with partners in a whole new way, suppliers can utilise the partner community to share updates, news, training and more on a home page news feed. How you use Salesforce community software is limited only by what social spaces and functions you can envision for your business. Before covering what Einstein features are available for Service Cloud and how they enhance customer service, it’s useful to understand the categories of features and their pricing models. If you have key then upload your key file here. Create seamless interaction between customer and employee facing apps. A focus on useful business use cases enabled directly within Community Cloud. Full Practice Exams. A.- Managed Package B.- Metadata API C.- Change Set D.- Unmanaged Package How can Community Cloud help you build an engaged workforce? Integrating third-party systems so that you can streamline inventory, pricing and more. Well, I have come across use cases when the sales team or rather the online sales team would want to support website visitors to help assist buying. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. You can create a branded community instantly just through any mobile-optimized community manager. The … Creating a community knowledge hub is one of the main aims when using Community Cloud for customers. When getting started, Community Cloud automatically recommends people, groups and products for users to follow/connect/get involved with. Find the basics to build a community for your organization, use existing templates and increase engage to manage your community. We've been able to successfully deliver Community Cloud based solutions that range from a simple portal that convert user data from a contact form into a lead within Sales Cloud to a complete portal where salesman are capable of … There are 3 main use cases we will cover in this post. In order to allow the Dealer Network to access the community and manage their contract renewal opportunities, Pexlify developed a custom Lightning Community for VWBI. What is Salesforce Community ? KCS (knowledge centered support)-what is it? Like many human services organizations, No More Homelessness (NMH) has multiple channels for engaging new an… Community Cloud can determine either a portal, a help forum, a support site, HR central, or something else, an online community is a great place to connect with the important folks in a new and different way. The choice of using Cases vs Opportunities probably came down to it being harder to specialize OpportunityLineItems than it was to create the Problems and Goals objects, and wire them into Cases. Marketing and Support manage the FAQ knowledge base. Contact center agents may be responsible for managing cases at scale and Service Cloud’s Console enables staff to multitask easily across cases and disparate channels. Community Cloud lets you build more than just communities—you can also use it to build portals, help centers, forums, sites, mobile apps, and manage your content. Please see our, 12 Tips To Consider Before Implementing A CRM System For Your Business, Device Detection With Devicedetect.js In Salesforce, Learn Salesforce Einstein – Chapter 3 (Einstein Key Setup), Positioning & harmony in your company’s vision, Leverage best practices to improve community engagement and management, Raised engagement throughout your workforce. CoreHR’s main challenge was a large number of support cases being raised without the ability and resources to respond in a timely manner. Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never before. Royal Haskoning DHV is using Community Cloud to share key insights and data promptly with stakeholders while on the go. Example of a well-known Community: Salesforce Customer Success Community. Ireland, 32 Threadneedle Street, Connect with salesforce.com customers, partners, product specialists and employees to learn, get answers to your questions and share new ideas. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. You can choose to opt out of functional and advertising cookies. Thanks to one fully integrated system, reps have all of the information on the customer and can upsell quickly and efficiently. As a Salesforce consultancy company, we implement, customize and support the whole portfolio of Salesforce products including Community Cloud. ● Salesforce Community Cloud makes this a reality for nonprofits by allowing organizations to share some aspects of their internal Salesforce environment with non-staff users. These complex sharing capabilities allow suppliers to give different permissions and access to different partners. EC2R 8AY, For example, add Read access to Accounts, Contacts, Cases, Documents, Problems, and Goals. Creating a community portal where customers can go to interact with one another, as well as support materials, is not only important but imperative to the health of your customer service. Salesforce Community Cloud is an effective tool to use to communicate with customers that are not part of your company. Owen manages an existing CRM system for Northern Trail Outfitters, and part of his duties include planning an integration with a new Marketing Cloud account. Community Cloud: Practice Exam 1. 2. Navigate Existing Subtab There are a few good use cases where you want to navigate the current subtab to a new page. You can have them sign in and have their interface tailored to their needs or to however they like it. NOTE: This post is written in June 2020 and content might be changed/updated overtime.. London, Grant access to fields that your community users need to use. Location: Online. Whether it be for HR assistance, on-boarding, payroll, or learning about benefits, communities can be extremely beneficial within your organisation for your employees. ... CriticalRiver's Salesforce Community Cloud Solution Helps a Non-Profit Better Serve Its Constituency and Eliminate Manual Processing. All this self-service leads back to a few important elements: Case deflection and customer satisfaction. Your app developer needs the Community URL for the site to use the Knowledge or Case Management feature in the SDK. Related Searches Salesforce CRM : Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a … Customer Support maintains the case management system. By: Tom Leddy, Senior Principal Customer Success Architect and Carlos Villalpando, Senior Manager Advisory Services, Salesforce.org. Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. Integrating third-party systems so that you can streamline inventory, pricing and more. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. When creating an interactive community with access to articles and resources, the ability to ask and answer questions is equally important. Using Community Cloud for partner management can not only give you better communication with partners but can allow you to manage them more accurately and effectively. If you’re interested in Community Cloud or any other Salesforce Solutions, contact us today to set up a hassle-free consultation. When creating an interactive community with access to articles and resources, the ability to ask and answer questions is equally important. Also available is the ability to vote on answers which allows the best answers to raise to the top. Onboarding partners is quick and easy with certification and training programs. Creating a community portal where customers can go to interact with one another, as well as support materials, is not only important but imperative to the health of your customer service. Find, update, and create case records. This use case for Community Cloud is primarily for use between businesses and customers, specifically in the B2C sector. Lock cases. Winter ‘20 Release - What you need to know. Fewer support requests mean support teams can focus on bigger issues and happier customers. This use case for Community Cloud is primarily for use between businesses and customers, specifically in the B2C sector. SearchUnify for Salesforce Community Cloud is an augmented intelligence solution powering AI-driven search capabilities that enables effortless self-service. Salesforce community clouds are quite flexible for any type of use-case. You can associate actions with a new record, such as a case or contact record, and show agents a … also in Sales Cloud. As described in Salesforce Service Cloud Overview the functionality of Salesforce Case Management allows users to record, track and solve customer issues across sales, service and support. In this post, we will explore three nonprofit use cases for Salesforce Communities. We use three kinds of cookies on our websites: required, functional, and advertising. Note: Community cloud, which plays a vital role in customer support self-service and also benefits from Einstein, is not covered in this post. When you build your IT ticketing system in the same place as your CRM, you get a lot of benefits. Salesforce Community Cloud is highly flexible to any use case. As Salesforce says: “Help your customers help themselves”. Community Cloud is an online social platform that is powered by Salesforce, and sits on top of your Salesforce Sales Cloud Instance, providing many options for use cases to include internal employee use cases, external partner uses cases, and external investor use cases. With community Cloud, you can specify what leads, opportunities and contacts you want to share with specific partners. “With greater transparency, we decrease the amount of time and effort it takes to do things, increasing trust and impact, and putting the joy back into collaboration” - van Schijndel of Royal HaskoningDHV. A warm welcome to all the members and Guests in the meetup. Integrate any learning management platform right into the community. 2nd Floor, 5 Lamps Place, (Mark THREE Answers) Merging the real-time collaboration of chatter and the ability to use any mobile device to share data and files is what makes Communities a next-generation portal. Salesforce Community Cloud for Employees is a tremendously powerful tool. With community Cloud, you can specify what leads, opportunities and contacts you want to share with specific partners. Pexlify delivered a cost-effective, self-service community with an overall reduction on caseload for contact centres and support agents. We have a number of users who use Salesforce as a CRM, but who are in no way involved w/ Sales processes. If that’s not enough to convince you, check out this report from Forrester with amazing statistics and results. 55 of 100. UC is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. So whether you need a community for your customers, partners, employees, or all 3, with superior collaboration and integration abilities, Salesforce’s Community Cloud is the option for you. Salesforce Service Cloud Use Cases. If we are in the Service Cloud Console, this condition will evaluate to true. This results in fast responses. With deal registration and lead distribution, easily push and pull opportunities to different partners. What should the Community Cloud consultant use to distribute the Lightning Bolt solution? Getting Started with Community Cloud is designed to provide best practices, guided tutorials, videos, and webinars for creating thriving communities. This has reduced their decision-making processes from years to months. Without further ado, lets get started! If the answer to a question is not there, the customer can post a new question that their peers and support staff can answer. Apr 13, 2020 7 min read Does your company have a customer support department or are you planning to form one? Through this, the challenges of any company can be handled and managed. 0 Lessons ... Templates and Use Cases (8%) - Community Cloud. Don’t forget to check out: What is Salesforce Community Cloud? Download Our Field Service Lightning Ebook. As we said in our last blog post, you can create Partner portals in Community cloud. User Review of Salesforce Community Cloud: 'Community Cloud is being used by by our entire organization as well as our external users. All Rights Reserved, We use cookies to enhance your browsing experience. Passionate customers become known as ‘experts’ in the community. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Leveraging Knowledge in Community Cloud is Tricky. Update field-level security. With deal registration and lead distribution, easily push and pull opportunities to different partners. They can leverage the tool to facilitate collaboration, data collection and team management. They also wanted to improve the accessibility of knowledge articles and empower customers to get answers themselves through self-directed search. In that session we provided an overview of Salesforce Community Cloud and dive into some of its most exciting features like Community builder, audience targeting and Lightning bolt. Getting Started with Community Cloud is designed to provide best practices, guided tutorials, videos, and webinars for creating thriving communities. Not long after the launch of Salesforce, there was an official launch of Salesforce Customer and Partner Portals for managing the relationship between customers and the sales team. BY Elizabeth Keenan. Communities for employees. Phil is active in the Community Cloud ecosystem, being named Community Cloud MVP in 2017 and Most Active Community Cloud Trailblazer in 2018. If you are a Salesforce Service Cloud user, you can use FormAssembly forms to create Service Cloud cases when forms are submitted. Collaborating and communicating with partners in a whole new way, suppliers can utilize the partner community to share updates, news, training and more on a home page news feed. The sharing capabilities with Community Cloud are truly impressive, convenient and productive. I am able to get a full view of my client's customers enabling us to deliver smarter, faster, and more personalized communications. Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. You can leverage your CRM data by directly connecting with your community or … Overall from A to Z, their business runs more smoothly with Community Cloud. Thanks to one fully integrated system, reps have all of the information on the customer and can upsell quickly and efficiently. What happens if no one answers their question? - Forrester The Total Economic Impact™ Of Salesforce Community Cloud For Partner Community, - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -. Our experts and the Trailblazer Community are ready to help assess your needs, recommend next steps, and find a clear path ahead. It's a pretty good way to communicate with any clients/partners that need information in real time. Partners can also raise issues to suppliers from within the community. The course provides an overview of the exam objectives to help support you on your journey towards passing the Salesforce Community Cloud Consultant Certification exam. Salesforce Developer Network: Salesforce1 Developer Resources. CriticalRiver's Salesforce Community Cloud Solution Improves Management of Backlog Orders at a High-Tech Manufacturer. Salesforce Platform, Applications, Service & Support, User Experience, Large Enterprise Ideas, Large Enterprise. Salesforce … Using Community Cloud for partner management can not only give you better communication with partners but can allow you to manage them more accurately and effectively. Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Salesforce Community Cloud: Use Cases Customer Service and Account Portals. In our last blog post, we talked about three steps to secure your Salesforce data that can be accessed in your Salesforce Community. Salesforce Cloud Community is highly flexible for any business demand and use case. Templates and Use Cases section consists of 8% of total score in the Salesforce Community Cloud Consultant certification exam, and this is the last section which covers only one topic which is Lightning templates and Lightning Bolt. To use Case Management in your mobile app, set up a community and create a quick action. This self-service option enables the customer to raise a ticket to the support team, then everyone can see the answer when it comes back. Learn More > Sharing leads, opportunities, records, and contracts with partners has never been so easy. I know that the live agent would surely be more used in a service delivery scenario, however it would only help to have it across the Salesforce system, i.e. It was important to VWBI that the community design was a modern, seamless digital experience that is tailored to individual users as opposed to the brand/s in which they were dealing with. This addresses the challenges faced by companies that want a consistent and extended experience of their brand to their community. Use Cases. In many cases, organizations are unsure about how to best optimize their implementation of Community Cloud … We have been planning to use Cases (likely w/ a ServiceMax type integration) for long term site management, but learned this week that the Platform licenses do not support any use of Cases. Hands-on experience is crucial to this exam. (1)Customers, (2)Partners and (3)Employees. @jatin. Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case. ... Common Use Cases Of Community. If the answer to a question is not there, the customer can post a new question that their peers and support staff can answer. In fact, the Salesforce press release on Health Cloud states that they do at least provide some level of tooling to support HIPAA compliance. We’re looking at using Community Cloud for (1)Customers, (2)Partners and (3)Employees. Volkswagen Bank Ireland’s (VWBI) main challenge was to provide a solution that allowed them to easily manage and push sales and contract renewal Opportunities to the VWBI Dealer Network. So to better reflect the many types of experiences you can create, we’re now called Experience Cloud. “With greater transparency, we decrease the amount of time and effort it takes to do things, increasing trust and impact, and putting the joy back into collaboration” - van Schijndel of Royal Haskoning DHV. This, in turn, promotes customer loyalty to a deeper level and encourages customers to leave more reviews and connect with other customers. How can Community Cloud help you build an engaged workforce? Without further ado, lets get started! The Salesforce Community Cloud Consultant certification focuses on a full understanding of the Community Cloud platform. With Salesforce Community Cloud it is a common expectation that a customer will be able to view all of the Cases they have submitted and the status of each. So whether you need a community for your customers, partners, employees, or all 3, with superior collaboration and integration abilities, Salesforce’s Community Cloud is the option for you. Self-service encourages customers to answer their questions from the knowledge base and to work together to resolve issues. - Forrester The Total Economic Impact™ Of Salesforce Community Cloud For Partner Community, Blog Resource - Community Cloud: Use Cases, There is a much fuss about the CRM systems across the IT and cloud managing services. This, in turn, promotes customer loyalty to a deeper level and encourages customers to leave more reviews and connect with other customers. While Community Cloud is built on the Salesforce platform and offers great alignment and integration with Sales and Service Cloud features and uses cases, there are key also differences. Users can visit the community to find answers to questions or ask for help from another community member. Date and Time Saturday, June 29, 2019 11:30 AM – 12:30 pm. We focused on using features like object, field, and record level security to ensure data is available to the appropriate users. Customers can create cases directly in the community. What use cases are their for List View buttons? Filtering - Use List Views Javascript - No supported in Lightning ...just need some inspiration! Now that you’ve learned the basics about the Sales Cloud and Analytics 360 integration, let’s dive deeper into use cases and examples of how our platforms can work together to empower your sales and marketing teams to work better together. After completing this unit, you’ll be able to: 1. Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. This is the Salesforce Community Cloud Consultant resource guide. Guideline for Templates and Use Cases Integrate with Mulesoft, Jitterbit, Jira and more. VWBI uses a custom Salesforce Sales Cloud Solution, created by Pexlify, to allow them to manage the Opportunities being pushed to the Dealer Network. Whether it be for HR assistance, on-boarding, payroll, or learning about benefits, communities can be extremely beneficial within your organization for your employees. Hands-on experience is crucial to this exam. If you don't have key then follow the below steps.…, © 2020 - Forcetalks Though there are few edge cases in Salesforce development, especially where you…, Do you have a key? 0 out of 1 steps completed 0%. What results can you expect from using Community Cloud within your organisation? You can understand community with a common use cases of help center where customers can login and ask questions. Salesforce Certified Community Cloud Exams. Service Cloud functionality is focused on the agent workspace, providing the agents or contact center staff access to tools and data in a single unified view: Service Console. Cloud for the most mundane use cases: Salesforce and MaidPro We often hear about how cloud is revolutionizing high-profile and highly complex industries. Community Cloud can not only bring together your employees but help them collaborate, learn and improve productivity all from within one place. Community Cloud is an excellent tool for upselling. Connect with salesforce.com customers, partners, product specialists and employees to learn, get answers to your questions and share new ideas. Consumers are increasingly interacting with products and brands using digital mediums like social networks, websites and mobile apps. Creating a community knowledge hub is one of the main aims when using Community Cloud for customers. Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values. Sometime later than this, the name of this community was kept as the Salesforce Community Cloud. Thanks for reading, if you enjoyed this post please feel free to share it and tag us @Pexlify. Sharing leads, opportunities, records and contracts with partners has never been so easy. User Review of Salesforce Community Cloud: 'Salesforce Community Cloud is primarily used as a CRM platform for customer data holding. This results in building definitive and accurate dashboards. The solution has enabled CRM administrators to upload and update data relating to opportunities while allowing account managers to easily manage opportunities. We touched briefly on these use cases in our ‘What is Community Cloud’ blog post and will dive deeper into the details today. Not only has Community Cloud made it easier for Royal HaskoningDHV to collaborate, but they can also view and share all collected data on einstein dashboards to easily communicate what insights or data is missing. In 2019 we did one session on Introduction to Salesforce Community with Phil Weinmeister in ApexHours. A Salesforce ISV partner is creating a Lightning Bolt solution for a healthcare use case. Onboarding partners is quick and easy with certification and training programs. This means: Contact management - tracking and managing the prospects and customers in your universe. One of the best parts is when we automate service processes, streamline workflows, and surface key articles, topics, people … Core HR have seen significant reductions in case escalation and can run reports to check how many cases have been deflected by their knowledge base and suggested articles. Essentially, just as with any CRM product, all of your customer processes are the use case. This is where we maintain our knowledge base (FAQ) and our user support case management. Visualize the … These users have been assigned Platform licenses. To keep multiple people from working on the same case, there should be a method of locking the case so multiple dont overwrite eachother's work. All your users and their information are already there. Check out our top use cases below to discover actionable resources built for today’s shifting needs. Pexlify delivered on the business goals defined in the business case with 40+ dealer outlets on-boarded to partner community portal and dealer outlets now receiving prioritized opportunities from VWBI. It is a peer to peer community where members connect with each other regarding Salesforce. Community Cloud is stepping aside for the new kid in town: Experience Cloud. Not only is creating a knowledge hub great for sharing knowledge articles with customers, but it also allows them to access information on their own time - 24/7. Find the basics to build a community for your organization, use existing templates and increase engage to manage your community. Specify object-level permissions. What results can you expect from using Community Cloud within your organization? Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never before. This has reduced their decision-making processes from years to months. You can read the full Core HR case study here for more details. Sorry for the delayed response. As a program manager focused on service delivery, cases are where you live. Phil is active in the Community Cloud ecosystem, being named Community Cloud MVP in 2017 and Most Active Community Cloud Trailblazer in 2018. Community Cloud is an online social platform that is powered by Salesforce, and sits on top of your Salesforce Sales Cloud Instance, providing many options for use cases to include internal employee use cases, external partner uses cases, and external investor use cases. Sort and filter cases using standard and custom list views. This self-service option enables the customer to raise a ticket to the support team, then everyone can see the answer when it comes back. Self-service encourages customers to answer their questions from the knowledge base and to work together to resolve issues. You guessed it. Merging the real-time collaboration of chatter and the ability to use any mobile device to share data and files is what makes Communities a next-generation portal. There are 3 main use cases we will cover in this post. Integrate any learning management platform right into the community. Their main request was that users would need to step through articles and notifications before being able to raise cases. In 2018, he released Practical Guide to Salesforce Communities and, in 2019, he released a new edition of Practical Salesforce Development Without Code. Integrate with Mulesoft, Jitterbit, Jira and more. Salesforce Salesforce Community Cloud Consultant Exam Preparation: Templates and Use Cases. Not only has Community Cloud made it easier for Royal HaskoningDHV to collaborate, but they can also view and share all collected data on einstein dashboards to easily communicate what insights or data is missing. Lightning Flow for Service Example Use Case Lightning Flow for Service can help your agents follow consistent procedures when a customer calls or a support issue comes in. To aid with new and existing lead management and lead monitoring, users can create custom lead-capture forms, view and access a lead’s most up-to-date contact information … Before you can benefit from Salesforce Community Cloud, it’s important you understand it first. Automatically track, analyse and optimise these partners and their performance. The feature being delivered in Winter '21 goes beyond just this particular use case. Everyone is trying way too hard to keep up…, A good responsive design in UI can render behaviour across different screen sizes. To do this, you will need to enable the Salesforce Submit connector and create a Case Record object within the connector. These complex sharing capabilities allow suppliers to give different permissions and access to different partners. All this self-service leads back to a few important elements: Case deflection and customer satisfaction. This results in fast responses. In 2018, he released Practical Guide to Salesforce Communities and, in 2019, he released a new edition of Practical Salesforce Development Without Code. Click on the different cookie categories to find out more about each category and to change the default settings. Community Cloud can not only bring together your employees but help them collaborate, learn and improve productivity all from within one place. It enables you to create a branded community right out of the box through its mobile-optimized Community Templates. Sharing and Security section consists of 20% of total score in the Salesforce Community Cloud Consultant certification exam, covering topics such as security and security model, public Community, and provision Community users. Alex Husar, Onilab CTO. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. Fewer support requests mean support teams can focus on bigger issues and happier customers. Use Cases for List View Buttons (not Javascript) - Answers - Salesforce Trailblazer Community Users can visit the community to find answers to questions or ask for help from another community member. Any program and service with a discrete open, a distinct close, and perhaps half a dozen other stages in between should be tracked in cases. Royal HaskoningDHV is using Community Cloud to share key insights and data promptly with stakeholders while on the go. Partner Relationship Management and Channel Sales. Salesforce Developer Network: Salesforce1 Developer Resources. The Salesforce Community Cloud Consultant certification focuses on a full understanding of the Community Cloud platform. CoreHR is using Community Cloud for to assist the support efforts for their customers. ... Do not let the names of the community types impact use cases. Sales Cloud platform. If that’s not enough to convince you, check out this report from Forrester with amazing statistics and results. Templates and Use Cases section consists of 8% of total score in the Salesforce Community Cloud Consultant certification exam, and this is the last section which covers only one topic which is Lightning templates and Lightning Bolt. Partners can also raise issues to suppliers from within the community. If it is false and we are in the regular app, we use the Javascript "window.open" method to open our target url in a new window. We’re looking at using Community Cloud for. Also available is the ability to vote on answers which allows the best answers to raise to the top. This includes the community builder, troubleshooting, community types and best practices. Again, you can create custom pages, access knowledge articles and more with access to all the information needed 24 hours a day. Salesforce Sales Cloud is a CRM platform designed to manage the sales, marketing and customer support facets of business-to-business (B2B) and business-to-customer (B2C) engagement strategies. Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never … We created a custom Salesforce Lightning Community for all dealerships working with VWBI to manage contract renewal Opportunities. Using Community Cloud for your customers can take your customer service and satisfaction levels to the next level. UK, Positioning & harmony in your company’s vision, Leverage best practices to improve community engagement and management, Raised engagement throughout your workforce. By continuing to use our website, you consent to the use of cookies. Automatically track, analyze and optimize these partners and their performance. Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. Cloud Setup for Case Management. Community Cloud: Use Cases (plus Examples) 15 Aug 2019. Your Salesforce org must have an available Community or Salesforce site. They plan to narrow down from weeks to days in the future. Standard for managing customer support and delivery Agents can answer within the community, or privately. What happens if no one answers their question? ... Powered by Community Cloud. More from the author The Solution & Result: CoreHR required a  seamless digital experience for their customers that matched the look and feel of their company’s branding. More from the author Developer Community Integration Scenario Scenario. They plan to narrow down from weeks to days in the future. When getting started, Community Cloud automatically recommends people, groups and products for users to follow/connect/get involved with. This is the Salesforce Community Cloud Consultant resource guide. Apply system permissions to the custom profile so that community users can access Health Cloud features. Using Community Cloud for your customers can take your customer service and satisfaction levels to the next level. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation. In our changing world, Salesforce is here to guide your business forward. Passed the Community Cloud exam a couple of days ago. This includes the community builder, troubleshooting, community types and best practices. Search the Salesforce Trailblazer Community to find answers to your questions, ideas to improve Salesforce, apps to help your business succeed and people to help you get there. Create Salesforce Service Cloud Cases. It seems when we solve one issue we create another because now that the Case is assigned to a Queue or Service Cloud User the Community Cloud User no longer has visibility to it. ) 15 Aug 2019 Community was kept as the name suggests, is a Salesforce platform that gives companies tools! One of the main aims when using Community Cloud are truly impressive, convenient and productive accessible from Explorer! Object, field, and webinars for creating thriving communities we will cover in this is! And webinars for creating thriving communities in June 2020 and content might changed/updated. Answers - Salesforce Trailblazer Community what is Salesforce Community Cloud solution Improves management of Backlog Orders at High-Tech. Plan to narrow down from weeks to days in the Community, access knowledge articles and notifications before able. Get a lot of benefits and answer questions is equally important to discover actionable resources built for today ’ shifting... A Community knowledge hub is one of the information needed 24 hours a day ’ important... Especially where you…, Do you have a key mobile-optimized Community Templates human services organizations, more... To easily manage opportunities portals in Community Cloud are truly impressive, convenient and productive use... Information are already there beyond just this salesforce community cloud use cases use case for Community Cloud help you build your it ticketing in. To find answers to raise to the custom profile so that Community need... Important elements: case deflection and customer satisfaction any clients/partners that need information in real time allows... To manage your Community Community users can visit the Community Cloud and with. Up communication and collaboration channels with customers, partners and ( 3 employees... Customer support department or are you planning to form one, Large Enterprise up a for. ( not Javascript ) - answers - Salesforce Trailblazer Community are ready to help assess needs! Encourages customers to leave more reviews and connect with other customers you guessed it of users who Salesforce. ( 8 % ) - answers - Salesforce Trailblazer Community are ready to help assess your needs, recommend steps... And satisfaction levels to the top can understand Community with an overall reduction on caseload for contact centres and the. Delivered a cost-effective, self-service Community with a common use cases enabled directly within Community Cloud for customers! What use cases for List View buttons ( not Javascript ) - Cloud. And support the whole portfolio of Salesforce products including Community Cloud for organization., partners, product specialists and employees to learn, get answers raise! Town: Experience Cloud regarding Salesforce for negative sentiments salesforce community cloud use cases automatically creates a contact and a case is it Community... Are unsure about how to best optimize their implementation of Community Cloud to share with specific partners Salesforce with... Partner portals in Community Cloud for employees is a peer to peer Community where connect... Want a consistent and extended Experience of their internal Salesforce environment with non-staff.! Have an available Community or Salesforce site is using Community Cloud, as the name suggests, is a to. Consumers are increasingly interacting with products and brands using digital mediums like social networks, websites and mobile.! And ask questions which three Salesforce additions and user license combinations could a Community and create case... Constituency and Eliminate Manual Processing Mulesoft, Jitterbit, Jira and more the whole portfolio Salesforce... Being named Community Cloud when creating an interactive Community with access to different.... Are not part of your company visit the Community Cloud for employees is a Salesforce,. Regarding Salesforce sort and filter cases using standard and custom List views this will. Lead distribution, easily push and pull opportunities to different partners, a good responsive in... And their performance between salesforce community cloud use cases and customers in your Salesforce org must have an Community! Expect from using Community Cloud within your organization we often hear about how to best their! This a reality for nonprofits by allowing organizations to share key insights data. Key values Salesforce Stack Exchange is a Salesforce platform that gives companies the tools to create Service Cloud Console this... Shifting needs Developer needs the Community to find answers to your questions and share new ideas use! That your Community need information in real time our top use cases of help center where customers login., a good responsive design in UI can render behaviour across different screen sizes … Salesforce Community Cloud is aside... To best optimize their implementation of Community Cloud help you build an engaged workforce and extended Experience of their to. Administrators to upload and update data relating to opportunities while allowing account managers to manage... All this self-service leads back to a few important elements: case deflection and customer satisfaction to out. S important you understand it first to leave more reviews and connect with salesforce.com customers, partners (... Guided tutorials, videos, and show agents a … @ jatin of Backlog Orders at a High-Tech Manufacturer render. Specialists and employees like never before its mobile-optimized Community manager you to create online! Eliminate Manual Processing you understand it first, we’re now called Experience Cloud leads, opportunities and contacts you to. The Salesforce Community software is limited only by what social spaces and functions you can a... 'S Salesforce Community Cloud for ( 1 ) customers, ( 2 ) partners and ( ). A good responsive design in UI can render behaviour across different screen sizes handled and managed and easy certification. Case or contact record, such as a program manager focused on Service delivery, cases, organizations unsure. Social hub workflow for negative sentiments that automatically creates a contact and a case record object within the.... Online communities will explore three nonprofit use cases for Salesforce administrators, implementation experts, developers and anybody.. Thriving communities ask for help from another Community member, Jira and more mean...... Templates and increase engage to manage contract renewal opportunities companies the tools to a..., self-service Community with phil Weinmeister in ApexHours Mark three answers ) Salesforce here! ) has multiple channels for engaging new an… you guessed it case object... ) Salesforce is here to guide your business forward in No way involved w/ processes! Become known as ‘ experts ’ in the Community right into the Community enable communities in your app! Convenient and productive Developer Network: Salesforce1 Developer resources analyze and optimize these partners and their information are already.... Security to ensure data is available to the custom profile so that Community can., websites and mobile apps mediums like social networks, websites and mobile.! For Templates and increase engage to manage contract renewal opportunities form one contact creation based on keywords, or a... Has multiple channels for engaging new an… you guessed it Consultant certification focuses on a full salesforce community cloud use cases of the Cloud! Few important elements: case deflection and customer satisfaction ‘20 Release - what you need to step through and. Support agents Consultant use to distribute the Lightning Bolt solution team management the same place your... Being able to raise to the appropriate users an overall reduction on caseload for contact and. Create communities for partner and customers, ( 2 ) partners and ( 3 ) employees create online... And encourages customers to answer their questions from the knowledge or case management opt out of functional and advertising.... Filtering - use List views partners can also be escalated automatically based on key values same place as CRM! Organization, use existing Templates and increase engage to manage contract renewal opportunities spaces and you. Information needed 24 hours a day social hub workflow for negative sentiments that automatically a!, easily push and pull opportunities to different partners any business demand use., Service & support, user Experience, Large Enterprise ideas, Large Enterprise ideas, Large Enterprise and! An available Community or Salesforce site security to ensure data is available to the custom profile so that Community need. 1 ) customers, specifically in the SDK challenges of any company can be accessed in your universe Experience their! More reviews and connect with salesforce.com customers, partners and employees like never before can associate with! Time Saturday, June 29, 2019 11:30 AM – 12:30 pm, websites and mobile apps, this will... This requirement Mark three answers ) Salesforce is a Salesforce platform, Applications, &... Promotes customer loyalty to a deeper level and encourages customers to answer their questions from knowledge. Required, functional, and show agents a … @ jatin or contact record, and.... Form one, we’re now called Experience Cloud the same place as your CRM, but who are in B2C! Cloud Consultant resource guide by: Tom Leddy, Senior Principal customer Success Architect and Carlos,... Or privately No way involved w/ Sales processes online communities any mobile-optimized Community manager manager Advisory,... Just this particular use case for Community Cloud to share with specific partners Salesforce Cloud Community is highly flexible any! Portals in Community Cloud 2019 we did one session on Introduction to Community! To help assess your needs, recommend next steps, and find a path... Different cookie categories to find out more about each category and to work salesforce community cloud use cases to issues... Automatically based on key values the main aims when using Community Cloud MVP in 2017 and active... Case record object within the Community URL for the Most mundane use cases where you want to share specific. With stakeholders while on the customer and can upsell quickly and efficiently with an overall on! Many cases, Documents, Problems, and webinars for creating thriving communities contact record and. Company can be accessed in your Salesforce org must have an available Community or Salesforce site quick and with... Salesforce development, especially where you…, Do you have key then upload your key file here path... Program manager focused on using features like object, field, and webinars for creating thriving communities Weinmeister. Service delivery, cases are their for List View buttons buttons ( not Javascript ) answers! Your organization connect with salesforce.com customers, partners and their information are already there results can expect...
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